Technical

Q What are "cookies"? Are they required to access the Account Center?

A "Cookies" are files which some Internet companies or online services use to store configuration and user preference information on your computer. We use a cookie file to maintain your account identity as you move from page to page within the Account Center only. The cookie is deactivated when you conclude your secure session. Because this cookie is stored only in your computer's temporary memory, it is removed when you sign off the Account Center or when you close your browser software.

Safe and Secure

Q Where can I get a secure browser?

A When shopping or viewing confidential information on the Internet, we recommend that Cardmembers use a browser that it SSL-capable (Secure Sockets Layer). Using this type of browser ensures that your payment or information is encrypted. Please contact your software provider to determine if your browser supports SSL encryption. Netscape Navigator and Microsoft Internet Explorer (versions 3.0 or higher) are two examples or SSL-capable browsers.

Safe and Secure

Q Can I access the Account Center using an AOL browser?

A Yes, as long as you're not using AOL for Macintosh or any version of AOL for Windows below 4.0.

Q Are there times when the Account Center is unavailable?

A Yes. We perform scheduled maintenance on the Account Center every Sunday from 12 a.m. to 5 a.m. Central Time.